AHA Group Incorporated

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Customer Service

AHA is proud of the quality and experience of our in-house Customer Service department. We utilize best practices to train, motivate and incentivize high quality performance.

Low turnover rates produce well trained customer service reps with a long term view dedicated to serving your customers who become our members.

Web-based customer service interface allows for fast flexible changes to customer service systems to incorporate your new program materials and information. Detailed report tracking ensures proper performance metrics are being met. Handling of both inbound and outbound calls under one roof provides cross-training opportunities on product and service skills for maximum effectiveness, and reduces rep burn-out.

Our headquarter-based state-of-the art 44 station customer service center allows for centralized management oversight and accountability for better quality control, communication, and results. Daily monitoring and skill-based training improve the quality and consistency of your customer's experience.

Service Quality

Customer Service Testimonials

"When I called to get a plumber out to unclog my kitchen sink, I had a return call within one hour, and they were out the same day."

"I liked the professionalism and look forward to taking more advantage of the benefits in the future."

"I just wanted to make you aware that Tina was very helpful, efficient, friendly & professional. I called up and got to talk to an intelligent & friendly human being... and conducted my business with no pain. Thank you, that's hard to find these days. Good work Tina! Thank You!"

"My washing machine stopped working. The clothes around my house started to pile up. I was upset and starting looking in the paper for a new washing machine, which I could not afford. I remembered seeing in my videotape about AHA a service for repairs. I called the 800 number to the AHA customer service department. A nice young lady helped me contact the 24 hours service department. The repairman showed up and in about 20 minutes he had my machine working again. Today I am calling to thank Marie and to use the 24-hour service again."